Fail to Plan, Plan to Blame: Building a Customer Responsibilities Matrix that Actually Works

Fail to plan, plan to fail.  And nowhere is that truer than when no one knows who is responsible for what.  In the world of MSPs and their customers, shared responsibility can quickly become shared confusion.  Somebody thinks anybody will do it.  Nobody does.  Everybody’s frustrated.

A clear Customer Responsibility Matrix (CRM) is how you avoid that mess.  In this session, we’ll break down how to create and agree on CRMs that actually work, so there’s no surprises later.

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