Building a Compliant, Consumable, and Referenceable SRM/CRM for Service Providers

Developing a Shared Responsibility Matrix (SRM) and Customer Responsibility Matrix (CRM) is more than a compliance exercise, it’s an opportunity to clarify roles and responsibilities in ways that contracts often fail to do. For service providers, these tools are essential for aligning expectations with clients, minimizing disputes, and ensuring seamless compliance with frameworks like CMMC and NIST 800-171.

This session offers practical strategies for service providers to create SRM and CRM tools that drive clarity, foster stronger client relationships, and ensure compliance while avoiding costly misunderstandings.